Refund Policy

At Samosa Fry, we strive to provide you with the finest frozen samosas that capture the authentic flavors of India. Your satisfaction is our top priority. In the event that you are not entirely happy with your purchase, please review our return policy below:

1. Eligibility for Returns:

• We accept returns within 2 days of the delivery date.

• To be eligible for a return, the product must be in its original packaging, unopened, and in the same condition as received.

2. Initiation of Return:

• To initiate a return, please contact our customer service team at [customer-service@samosafry.com] or call [customer service number]. Provide your order number and a brief explanation of the reason for the return.

3. Return Approval:

• Once your return request is received, our team will review it for approval. You will be notified of the status of your return within [48 hours].

4. Return Shipping:

• Customers are responsible for the cost of return shipping.

• Ensure that the product is securely packaged to prevent damage during transit.

5. Refund Process:

• Upon approval and receipt of the returned item, we will initiate a refund to your original payment method.

• Please allow [5-7 business days] for the refund to reflect in your account.

6. Exchanges:

• Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with clear photos of the product and packaging. We will provide instructions for a replacement or refund.

8. Non-Returnable Items:

• Perishable goods, including frozen samosas, cannot be returned once the packaging is opened.

9. Customer Satisfaction:

• Your satisfaction is our priority. If you have any concerns or questions about our frozen samosas, please reach out to our customer service team. We are here to assist you.

10. Changes to the Return Policy: - Samosa Fry reserves the right to modify or update this return policy at any time. Any changes will be posted on our website.

Thank you for choosing Samosa Fry. We appreciate your trust in our products, and we are committed to ensuring a positive experience with each purchase. If you have any further questions or require assistance, please don't hesitate to contact us.